If you have a new or existing employee that need access to your organizations support entitlement as a named user and the MyAccess portal in order to contact support and access knowledge articles etc., please contact support via MyAccess portal and reference the title of this article. Provide the following information in your support conversation:
Full Name.
Job Title/Role.
Contact Number.
Email Address.
Do they need to be added to your support entitlement contact list?
Do they require access to the MyAccess portal?
The request to add the new contact will be actioned by a member of our support team.